Refund Policy

1. Who this applies to

This policy applies to Abracadabra+ subscriptions and paid activities or services. Your options depend on where you paid. Mandatory consumer rights remain unaffected.

Existing purchases and bookings: subscriptions, bookings and other purchases made before this revision keep the cancellation and refund terms shown and agreed at the time of purchase. This policy does not retroactively reduce any full-refund or cancellation right you already had.

2. Subscriptions

Apple App Store and Google Play: Apple or Google handles billing and refunds for subscriptions purchased through its store. Request a refund through that store under its rules, and cancel renewal in your Apple or Google subscription settings.

Web subscriptions paid through Stripe: Cancel anytime in your account settings. Access continues until the end of the paid subscription period. Contact contact@abracadabra.plus about charges or refund questions.

Subscriptions renew automatically unless cancelled, according to the terms shown at checkout. Subscriptions bought under earlier plans keep the terms that applied when they were purchased.

3. Activities and services paid on-platform

On-platform payments are available only for listings by Business accounts using Stripe Connect. When a participant cancels a paid online booking through the app’s cancellation flow, the refund is calculated automatically as follows:

• At least 24 hours before the start: 100% of the amount paid is refunded.
• At least 6 hours but less than 24 hours before the start: 50% of the amount paid is refunded.
• Less than 6 hours before the start, or a no-show: no automatic refund.

This automatic calculation uses only the time before the start; it does not read cancellation terms written in a listing. If the terms shown and agreed when you booked are more favourable, or the host or business offers more, contact contact@abracadabra.plus and those terms apply.

Refunds are issued through Stripe to the original payment method. The platform fee is refunded proportionally. A booking is not marked as cancelled and refunded unless Stripe has accepted the refund. The time for a refund to appear depends on your bank; we do not promise a fixed number of days.

The host or business may issue a full or partial refund. If a host cancels or does not hold the activity, contact the host and contact@abracadabra.plus. We will help resolve the issue, but do not guarantee a particular outcome beyond your mandatory legal rights.

4. Activities paid off-platform

Payments made outside Abracadabra+ are between the host and participant. We cannot process refunds for those payments. Contact the host about cancellation and refund terms.

5. Your statutory rights

Nothing in this policy limits your consumer law rights, including rights concerning defective services or services that are not as described.

The EU and UK 14-day withdrawal right generally does not apply to leisure services or events booked for a specific date. For digital subscriptions bought on the web, any withdrawal right is as provided by applicable law and the checkout information. Using a subscription does not by itself mean that you automatically waive those rights.

6. Disputes and contact

Please contact contact@abracadabra.plus first about a payment dispute or before starting a chargeback, so we can try to resolve the issue. This does not limit your legal rights or your ability to contact your payment provider.